Services
Troubleshooting
Fast honest diagnosis that gets to the root of the problem from noisy baselines to instruments that will not start
Brands We Service
Two Decades Of Diagnostics
From Noisy Baselines To No Signal At All
Chromatography problems rarely have one obvious cause. A noisy baseline, a lost peak, or an intermittent shutdown can trace back to the column, the detector, the pump, the software, or a combination of all of them.
We have spent over twenty years narrowing that list down fast, across Agilent, Waters, Shimadzu, Thermo Scientific, Dionex, and other multi-vendor systems. Every visit starts with a real diagnostic process, not a parts swap and a guess.
How Troubleshooting Works
Four Steps From Symptom To Solution
Tell Us What Is Happening
Describe the symptoms, error codes, or changes in your results. Most issues leave clues before an instrument fully fails.
Remote Or Phone Diagnosis
Many problems can be narrowed down over the phone before a technician ever leaves for your lab, saving you time and money.
On-Site Or In-House Inspection
If the issue needs hands on diagnosis, we come to you or bring the instrument into our shop, whichever makes sense for the problem.
A Clear Plan Before Any Work Begins
You get a straight answer on what is wrong and what it will cost to fix before we move forward.
Industries We Work With
Chromatography Troubleshooting Across Many Labs
Gas, liquid, and ion chromatography instruments show up wherever a lab depends on accurate, repeatable results. A drifting baseline or a dead detector affects labs like these differently, and knowing the stakes shapes how we troubleshoot.
Pharmaceutical And Biotech
Drug development and quality control testing rely on consistent retention times and clean baselines, where small instrument drift can affect a result.
Environmental And Water Testing
Water, soil, and air quality testing depends on GC and IC instruments that can detect contaminants at very low concentrations.
Food And Beverage Testing
Residue, additive, and quality testing in food and beverage labs depends on dependable LC and GC results, run after run.
Academic And Research Labs
University and research labs run instruments hard across many different users and applications, often with less room in the schedule to sit idle.
Industrial And Petrochemical
Fuel, oil, and chemical composition testing relies on GC systems that cannot afford unexpected downtime on the line.
Forensic And Toxicology Labs
Identification work leaves little room for a misbehaving detector or a baseline that will not settle down.
Why Choose Us
Diagnosis You Can Trust
Fast Phone Or On-Site Diagnosis
Many issues can be narrowed down over the phone before a technician ever leaves for your lab.
No Charge Just To Look
We do not charge service call minimums, so tracking down a problem never costs you before we know what is wrong.
Guaranteed Fix Not A Guess
Every troubleshooting visit ends with a clear answer and a guarantee on the work that follows, not a parts swap and hope.
Two Decades Of Multi-Vendor Experience
Established in 2010, our team has spent over twenty years narrowing down chromatography problems across Agilent, Waters, Shimadzu, Thermo Scientific, and Dionex systems.
Frequently Asked Questions
Troubleshooting Questions
That is what we are here for. Describe what you are seeing, whether it is a bad peak, a leak, an error message, or something else, and we will help you narrow it down.
Yes. Many issues can be diagnosed or at least narrowed down over the phone before we schedule an on-site or in-house visit.
No. We do not charge service call minimums, so you only pay for the time and parts an issue actually takes.
We support multi-vendor labs, including Agilent and HP GC and LC systems, Waters, Shimadzu, Thermo Scientific, Dionex, Varian, and more.
Our goal is the quickest response time in the industry. Reach out and we will get back to you with next steps right away.
Get Started
Something Not Running Right?
Tell us what you are seeing and we will help you figure out why.